For John Nickens, Phoenix Children’s isn’t just a hospital—it’s a community dedicated to healing and hope. As the organization’s new President and CEO, he’s spending his first months listening, learning and celebrating the people who make this mission possible. Here, Nickens offers his perspective on the opportunity to impact the health of an entire generation.
1. Pediatric care is so deeply personal. What keeps you grounded in the mission?
I love listening to the teams who provide life-changing care. They know best how to serve patients and families. I stay grounded by seeing care firsthand and watching patients tackle obstacles with courage and resilience. I like to visit rooms and ask, “How are we treating you?” and “How’s the food?” Teenagers especially give it to you straight!
2. You’ve lived in several places throughout your career. What are you most looking forward to about life in Phoenix?
I moved here in August, when the temp hit 118 degrees! I’m certainly looking forward to the cooler months. But in my first few weeks, I discovered how engaging the people are and how rich the culture is! My wife, Marye, and I plan to spend our weekends exploring this great state.
3. When you’re not working, any hobbies or interests that help you recharge?
I’m interested in taking up hiking. It’s a great combination of being in nature, getting a workout, and exploring new scenery. Marye and I love to read, travel and explore different cultures. I love to play golf even though I’m not very good at it.
4. Innovation and growth have been key hallmarks of your career. How do you approach change?
There’s a funny book title: “Change is Good … You Go First.” Change is hard, but I’ve learned to embrace it through small adjustments that maximize operations. Sustainable growth means making it easier for clinicians to practice medicine. My role is to engage caregivers in technology decisions so they spend more time with patients.
5. As you begin your role, what message would you like to share with the community?
Thank you for your generosity and belief in Phoenix Children’s. Every gift of time, talent or resources sends a powerful message that this community cares about kids. You can count on us to be good stewards and build on our strong position. Together, we’ll ensure a brighter, healthier future.
